How can I find out the size of my pet's collar or bandana?

Very easy! You only need to measure the circumference of your pet's neck with a tape measure and consider an extra 2 centimeters for comfort. With this measurement you can select the size that is closest to your measurement by reviewing the size charts in the description of each product.

Are the straps strong?

VERY resistant! Due to its manufacturing materials and security blacksmithing, we have carried out tests so far with 200 kg and they have not presented any problems.

Do you do custom sizes or measurements?

Of course! We have cases in which our community has entrusted us with special requests, such as: a longer leash, a wider necklace in a smaller size or vice versa, larger bandanas for their huge friends, etc.

If this is your case, do not hesitate to contact us at hyggedoggie@gmail.com or at the phone number that appears on the page and together we will develop that special package for you.

What are the payment methods?

We accept the following methods:

PayPal

Payment in Oxxo.

Payment by debit or credit card.

Bank deposit or transfer.

Mercado Pago (you can pay with your credit card in Mercado Pago without having an account with them).

*In case you require a different payment method, please contact us at hyggedoggie@gmail.com with the subject: “Payment method + your name”.

Can I pay monthly without interest?

Of course! With PayPal you can pay up to 12 months without interest on any purchase.

How safe is shopping on this website?

It's very safe! At Hygge Doggie we will never see your bank details since you are paying through external platforms such as Mercado Pago and PayPal, which have their own security policies.

In addition, as a brand, we will never request more information than is necessary to make your payment and delivery of the product. For more information you can review our privacy policy.

How long do shipments take?

Our delivery time is normally 2 to 4 business days. You can review our opinions section, where our beautiful community supports our speed.

Because it is a product made 100% by hand, your package is practically personalized, so our standard time is from 2 to 5 business days to prepare your order. If we do not have inventory, once ready, we send it by the fastest parcel possible.

It should be noted that shipping times do not depend on us, but on the parcels, but here are some average shipping times:

Standard Shipping: From 2 to 4 business days.Express: From 1 to 3 business days.Extended Areas: More than 5 business days.

What is an extended zone?

Extended areas are the small towns or rural areas where some parcels have no access, or their access is limited and they only visit that area certain times per month. That is why it is difficult to estimate shipping times in extended areas.

What is the cost of shipping anywhere in Mexico?

FREE! on purchases over $799

Standard Shipping: $99.00 (2-4 business days)

Express Shipping: $149.00 (1-3 business days)

Extended Zone: $199 (greater than 5 business days)

What shipping methods do you use?

We have agreements with a wide range of parcels, so we are always looking for the best possible shipping option for our customers.

Some of the parcels that we use are the following: FedEx, RedPack, Estafeta, DHL, 99 Minutes, UPS, AmPm, among others.

Do they make international shipments?

Of course! We ship to the United States and Canada, the shipping cost is $25 USD.

Where are they?

We are in Guadalajara, Jalisco, but we ship to the WHOLE Republic. We are an online store so we do not have a physical store.

Do you accept returns?

Of course! In the event that your product arrives faulty, damaged, or you just don't like it, we'll provide a replacement or refund, free of charge to you.

However, in the case of the latter case, the refund does not apply to shipping fees unless it is an error on the part of the brand.

Does the product have any guarantee?

Of course!

From the moment you receive your product, you have 30 days to make any claim. In this case, you choose whether you prefer a refund or a replacement.

In addition, you have up to 6 months to exchange completely new merchandise in the event that our products present some type of failure due to normal use.

We guarantee that our products can withstand any type of dog, no matter how strong it is!